Refund policy

Return and Refund Policy

Last updated: October 1, 2026

At Metabolae, we want you to feel confident when ordering from us.

If you are not satisfied with your purchase, please contact us at support@trymetabolae.store so our support team can review your request.

Metabolae may offer a money-back guarantee on eligible purchases.

Guarantee period: [OWNER TO CONFIRM — currently planned as 90 days]

To request a refund, contact:

Please include your:

We may request additional information reasonably necessary to locate and verify your order.

Refund requests must be submitted within the applicable guarantee or return period.

Unless otherwise required by law, we may refuse requests involving:

Do not send products to an address without first contacting our support team.

If a physical return is required, our support team will provide the appropriate instructions and return address.

Return address: [OWNER TO FILL]

Approved refunds are issued to the original payment method.

After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.

Shipping charges may be non-refundable unless required by law or unless the refund is related to an error made by us.

If your order arrives damaged, incorrect, or incomplete, contact us at support@trymetabolae.store as soon as possible.

Please include your order number and, when applicable, photographs showing the issue.

We cannot guarantee that an order can be canceled after it has entered processing or fulfillment.

Questions about returns or refunds can be sent to: